Cancellation Policy

2. Refund & Cancellation Policy 2.1 Our refund policy complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which relate to distance selling. 2.2 In accordance with the above law, there is a 14-day cooling-off period during which time you have the right to cancel your purchase. If you decide to cancel, we will refund your payment within 30 days of your cancellation. 2.3 Because of the nature of our products, it is not our policy to refund for Theory Learning courses. When a refund request is received, we reserve the right to track the usage by an individual (through their username, password, or email correspondence where course content was shared). No refund will be granted if Rebecca Mackay has reason to believe that an individual has viewed any of the course material that they purchased. 2.4 Refund requests must be submitted in writing. If granted, refunds will be processed within 30 days. 2.5 Requests to reschedule a session must be made at least 14 calendar days in advance to avoid forfeiture of the session. 2.6 Practical training sessions missed or cancelled with insufficient notice may not be refunded and may incur rebooking fees. 2.7 Examination bookings are non-refundable once scheduled. If you cannot attend a scheduled examination, you may be subject to resit fees. 2.8 In the event of course withdrawal by the student after the 14-day cooling-off period, no refund shall be issued except in extenuating circumstances and at the sole discretion of the academy.

Contact Details

• Essex

  Evolve Business Park, Old Ipswich Road, Ardleigh, Colchester, UK

  +441206670304

  support@rebeccamackayaesthetics.com